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Support & FAQ's

Most commonly asked questions

If you can't find the answer to your query, please contact us and we'll be more than happy to help.

Q: How do you keep track consignments?

We use a state of the art tracking technology that keeps track of your consignment from the ordering stage right through to post-delivery record keeping and invoicing. This ensures your consignment is always safe and accounted for, and you have the peace of mind of being able to track your consignment every step of the way.

We make it a point to stay up to date with the latest innovations in the field of freight tracking technology so that you enjoy the highest level of efficiency and freight integrity.

Q: What is the best way to prepare my goods for transport?

Goods should be well packed in a solid cardboard carton, container, or package, and securely sealed.

Packaging should have a single label detailing:

  • Sender's name
  • Receiver's name
  • Receiver's address
  • Consignment note number
  • Number of cartons e.g. "1 of 3", "2 of 3", "3 of 3"

Q: How do I fill out a consignment note?

The consignment note should have identical details to the freight dispatched.

The consignment note should include the following to facilitate the delivery and charging process:

  • Sender's name & address in full
  • Receiver's name & address in full
  • Description of items (cartons & pallets etc.)
  • Number of items
  • Weight of each carton/item
  • Cubic dimensions of each carton/item
  • Account number to be charged

Q: How can I use your online facilities to organise freight?

Simply register on our website to be able to book a pickup via our website or to pay online. We'll help you with this when you become our client.

Q: How do I calculate the cubic kilos of an item to be dispatched?

Simply multiply the height, length and width of the item.

E.g. If a parcel is 0.65m long x 0.25m wide x 0.35m high, its cubic dimension is 0.65 x 0.25 x 0.35 = 0.57.

Q: What are chargeable kilograms?

Chargeable kilograms are the unit by which the shipment is charged, and is the greater of either the actual kilograms or the cubic kilograms.

E.g. In the above example the total cubic kilos were 0.057. If we multiply 0.057 by 250 (the cubic factor), the resultant cubic weight is 15kg. So if the parcel's actual weight was less than 15kg, its chargeable kilograms will be 15. If the parcel's actual weight was more, then chargeable kgs would be the same as its actual kgs.

Q: What items can't be shipped?

TFM does not carry dangerous goods, foodstuffs, live animals, illegal contraband, or any goods that are classed as explosive.

Q: What happens in the event of lost or damages of goods whilst in transit?

Unless prior arrangements are made and agreed upon by the sender and TFM, the sender will need to rely on their own Transit Insurance for any losses or damages.

We will always assist and support your claim by supplying relevant documentation as required. We strongly recommend that you arrange appropriate transit insurance prior to despatching.

Q: What happens if no-one is at the receiver's premises to accept goods when the driver arrives?

The driver will leave a card advising the receiver that a delivery was attempted. The receiver is then to make contact with our office to arrange a convenient delivery date and time.

Goods may be left if we are in receipt of written instructions from the sender or receiver. These instructions can be included in the consignment note in the "Special Instructions" panel.

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